What happens if I order something and it’s out of stock

We are sorry that the item you are looking for is out of stock. Please provide your email address and we will happy to notify you when the item is available.

What happens if I received the wrong size, or I don't like the item

At Connie’s Closet we are constantly bringing in new merchandise, but in limited quantities. We do not guarantee exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow our normal return policy. We will issue you a credit once your return has been processed. Please note credit may take up to 7 business days depending on your financial institution.

How can I check the status of my order

Once you have placed your order you will receive an email with shipping confirmation and tracking information.

What type of payments does Connie’s Closet accept

Connie’s Closet accepts all major credit cards: Visa, Master card, American Express, PayPal

What if my Items are damaged upon arrival

Please email us within 72 hours. Please be prepared to provide photographic evidence of the damage you experienced and we’ll take it from there. You should hear back from us within 30 days of receiving your item.

Can I cancel my order

We are sorry that you are not satisfied and want to cancel your order. Please contact boutique@connies-closet.com within 72 hours of purchase.

Returns — Connie's Closet

Final sale items

All items purchased on clearance is non-refundable and not available for refunds or exchanges.

How do I return my order

We are sorry this item was not a fit for your closet and that you would like to return your product. Connie’s Closet want you to be happy with your purchase and the service you receive from us. To help you return or replace your item please send us in an email your order number and a detailed description of the issue. The item must be in its original condition (no exceptions).

Please contact us via email before processing your return therefore your item is approved and upon receipt we can process your order immediately. Items may be returned within 30 days of delivery. Unfortunately, once this date expires your credit will forfeit. Please do not send returns to the address on the package. Please fill out our exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. All return items are shipped at customer's expense.

All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an undeliverable address. The customer will also cover any re-delivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.

Please note: All returned items must be unworn and unwashed (free of any stains from makeup, deodorant, odors, or wear) with all Connie’s Closet and product tags attached.

Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us immediately. Items not received in good condition, free of any odors, stains, and damages will NOT be accepted and customer will be notified that they must pay reshipping fees to have the items sent back to them.

If we suspect a customer of ward-robing, or wearing the items and sending them back no credit will be issued and they will be blocked from our site. Please be sure to check all clothing upon receipt for damages. If you notice any item to be damaged or received an incorrect size, please contact us within 3 business days of receipt of your item.

Please ship return orders to our corporate address:

Connie’s Closet

200 E 75th Street Suite #200

Chicago Illinois, 60619